Customer Service

When will I receive my order?
Your order will be shipped within 1-2 days from the time you receive your order confirmation on business days (not including public holidays).
Orders are shipped with different carriers depending on the country, you will also receive a direct link to your tracking in your shipping confirmation. Click on the link on your order confirmation to view the up to-date tracking for your order.

To which countries do you ship DDP?
We ship Delivery Duty Paid to the following 63 countries Andorra, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Chile, China, Croatia, Cyprys, Czech Republica, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, India, Irland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Åland. To all other countries we ship DDU. If the order is shipped DDU (delivery duties unpaid), please contact your local customs should be able to estimate the price

Can I change or cancel my order?
If you wish to exchange an item(s), please return your item(s) to us and place a new order at We're unable to cancel an order once it has left our warehouse.
We're unable to offer price adjustments/price matching on items purchased at full price, that later go on sale.

How do I return an item?
Contact us at [email protected] for a pre-paid return slip. European orders will be charged with a 7.5EUR return fee and orders placed in USD will be charged with a 10USD return fee. The return shipping cost will be deducted from your refund. For more specific information, please click on the Shipping and Return link below. Returns usually take 14 days to be received and processed. The refund will be issued to the original payment method, this could take up to five workdays. For more specific information, please click on the Shipping and Return link below.

I received my order but it’s incomplete, faulty, damaged or containing a wrong product?
Please contact Customer Service as soon as you discover that your order is not as you expected.

Which payment methods do you accept?
We accept payments through most major credit cards and payment providers.

What size should I order?
Kindly browse our Size Guide and Jeans Guide to order your size or fit.

If you have any question, please feel free to contact us. You may use our contact form or email, [email protected]

Press and marketing enquiries please contact us at [email protected]

Wholesale enquiries please contact us at [email protected]

Customer Service opening hours:
Monday - Friday
9am - 5pm (CET)